V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.

The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.

Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

The following functions can be controlled remotely in the V-ZUG app:

• Stop current program

• Send recipes and programs to your oven or steamer

• Adjust certain user settings on your household appliance

• Download the app from the Apple App Store (link) for iOS or Google Play Store (link) for Android devices and install it on your smartphone or tablet

• Follow the set-up instructions in the app

• Create or log in with your V-ZUG-Home account or use one of your social logins

Yes, an internet connection is required to fully utilise V-ZUG-Home and the V-ZUG app.

To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.

Please ensure the following conditions are met:

• Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.

• Is V-ZUG-Home activated on your household appliance?

• Has the V-ZUG app been downloaded?

• Can the app detect your household appliance?

• Is your smartphone/tablet connected to the wi-fi (home network)?

• Is Bluetooth activated on the smartphone/tablet?

• Is “Location” enabled?

• Has the PIN been entered correctly (6 digits)?

• Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.

• Has the wi-fi password been entered correctly?

V-Upgrades allow you to install additional features so that you can expand and personalise the functionality of your appliance. Find out more about V-Upgrades.

• Austria

• Australia

• Belgium

• Denmark

• France

• Germany

• Italy

• Luxembourg

• Netherlands

• Spain

• Singapore

• Switzerland

• United Kingdom

• Isreael

• Turkey

• Hong Kong

• China (separate app stores + Apple) - currently only light version on the market (as of 06/22)

It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programs and recipes on the appliances in order to start them. We are developing ways to enable this feature in the future.

V-ZUG-Home mode is active, and the appliance is connected to the WLAN.

64 dB(A) in room air operation according to test regulation.

No, the air flow cannot be changed. However, as the air circulation has only a limited impact on the drying, factors such as the size of the room, volume of laundry or how the laundry was hung up are more decisive.

The language settings depend on the settings on your smartphone or tablet. The region selected during onboarding does not influence the language.

To change the language in the app, please set the desired language in your mobile phone or tablet settings.

For security reasons, a Bluetooth connection is required for the initial pairing and for functions that can only be carried out in the vicinity of the appliance. This means that it is only active while you are in the vicinity of the appliance.

The appliance’s wi-fi connection is always active. If remote access is not set up, you must be on the same wi-fi network as your mobile phone or tablet. If remote access is set up, you only need an active internet connection on your mobile phone or tablet.

The energy saver program reduces the washing temperature by 5°C, which results in an energy saving of 10%.

Very careful drying as drying is without heat and friction, walls kept dry and therefore no formation of mould, quick drying, no hanging in stuffy cellar rooms for days on end, possible to dry anything that can be stored in the room (e.g. tents, carpets, sleeping bags, covers).

No – the photocatalysis process only removes odours and does not apply odorous or odour-masking substances to the fabric. A cupboard deodoriser can be used to match the scent to your liking.

There are a number of reasons for unsatisfactory cleaning results. The most common are listed below: - Too many dishes are packed too closely together in the dishwasher, preventing the water jets from the spray nozzles from reaching every part of the dishes and resulting in spray shadows. Spray shadows are surfaces on dishes that have been missed by the water jet and are therefore not cleaned. - The dishwasher's spray arms are blocked, meaning that the water spray pressure is too low for proper cleaning. In this case, you can simply remove the spray arms (see the operating instructions) and clean the nozzles under the tap. - Select the RinsePlus user setting on the dishwasher. RinsePlus increases the amount of water and extends the program duration.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

Extremely fast programs are offered at each convenience level. These programs last between 11 and 30 minutes depending on the convenience level.

The cooking chamber is heated simultaneously by steam and hot air. The food is heated up or cooked by steaming. This feature is suitable for cooking vegetables, rice, cereal products, legumes and egg dishes, for poaching meat, fish and poultry, for making yoghurt and for sterilising. To keep cleaning to a minimum, it is best to slide the stainless steel tray under the perforated cooking tray and collect the small amount of residual water in it.

There are two options. In the event of minor soiling, the unique, automatic cleaning program can be started via the OptiDos settings. It rinses both OptiDos dispensers with water. The second option can be applied when switching from softener to detergent or in the event of strong soiling (e.g. built-up deposits of detergent). This involves easily removing the OptiDos drawer manually without using tools and cleaning it by rinsing under the tap. Do not clean the drawer in the dishwasher.

The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programs of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking chambers.

The water tank holds one litre of water, which is sufficient for different steaming periods and is dependent on the temperature and the nature of the food. With Vacuisine, it is possible to reach over 48 hours of cooking time without having to refill the water tank. The water tanks in the Excellence Line can be cleaned in a dishwasher.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. Steam is then introduced into the cooking chamber. The use of steam can improve heat transfer to the food. Incidentally, steam over 100°C is not visible. The program is particularly suitable for gratins, casseroles, meat, frozen products, chestnuts, puff and yeast pastry, bread and convenience products on 1 or 2 levels.

The external steam generator and the climate sensor ensure that only the required amount of steam can enter the cooking chamber. The steam that condenses on the food accumulates on the base of the cooking chamber as residual water. This residual water depends on the amount of food in the chamber, its temperature and the cooking time. During the cooking process, bottom heating evaporates the residual water. For a normal quantity of vegetables, the residual water on the bottom can usually be removed by wiping with a cloth. Where larger quantities of food, or frozen food, are concerned, the stainless steel tray under the perforated cooking tray helps to collect residual water.

We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry.

The descale indicator only appears every 6 to 18 months depending on water hardness and level of use. The descale recommendation will not stop you using the appliance – you can continue to use it and choose when you descale it. The automatic descaling program reduces the effort required to a few simple steps.

OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct program as easy as possible. 3 clicks are sufficient to start the washing machine with the desired program and automatic dosing.

The AdoraWash Vx000 washing machines are equipped with the partial load water and energy economy function as standard. It is completely automatic and checks how much washing is in the drum before the start of every wash cycle, achieving water savings of as much as 60% compared with using the maximum amount of water in the drum.

Yes, you can – if you have a solar installation at home, you can use the hot water it generates for the washing machine.  This is an optional feature on AdoraWash Vx000 washing machines.

Detailed information is available online: https://home.vzug.com/en/

When you buy one of our quality appliances, we give you a complimentary demonstration at your home to ensure you make the most of all that our machines have to offer. Our website at www.zugplus.ch is regularly updated with seasonal recipe suggestions for our steamers and for the Microbraun SL. And if you have any cooking-related questions, our cookery hotline is there to help.

The DualDry was implemented in the Adora, as the air throughput was too low for a laundry room in an apartment building. Furthermore, the operating modes cannot run at the same time. If laundry is hanging up in the room and another tenant decides to use the tumble dryer, then this eliminates the possibility of room air laundry drying as the humidity within the room is no longer regulated.

It is unlikely that the combination of “comfort ventilation (target humidity: 30–50%) and DualDry (target humidity: 50–60%)” would cause problems.

This restriction prevents the appliance from being used as a construction dryer. This is not what it is designed for. The running time has an influence on the components and can also be considered a safety issue. A period of 7 days has been defined as once a week is generally considered sufficient for washing and drying.

By pulling out the OptiDos drawer, the detergents added to both dispensers are automatically shown on the touch display.

The FullFlex hob is available in Black, Platinum, and now also Pearl. The Black version features an even deeper shade for a smoother transition from the display to the frame. Platinum replaces the previous grey colour, offering a more refined and modern appearance. Pearl expands the design palette, providing additional flexibility for easy integration into kitchen designs.

When planning and installing the FullFlex hob, ensure that the front cabinetry includes a ventilation slit of at least 2 mm to allow proper hot-air exhaust. Detailed requirements can be found in the planning guide.

The 0°C zone (at high humidity) provides the ideal climate to double the storage time of fresh vegetables, salad and herbs.

Under the new energy efficiency rating system, which comes into force on 1 March 2021, our CombiCoolers are in energy efficiency class C. This makes them our most energy-efficient refrigerators. Their long operating life also helps to save operating costs and resources.

Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.

Yes, the moisture control programme runs for 7 days and automatically starts drying the room air if the appliance detects an increase in humidity. However, the DualDry is not designed for permanent operation or the dehumidification of very humid rooms.

A star-shaped installation facilitates an optimal air flow. This results in a faster drying process.

Use dishes that are dishwasher-proof or made from ceramics, heat-resistant plastics or glass. If you’re cooking with low temperatures and short heating times, pasteboard and paper will do as well, and so will heat-resistant plastic bags or wrapping foil.

Our exclusive inverter technology variably adjusts the oven’s output to the amount of energy actually required. This means your microwave consumes less energy, while at the same time cooking your food as gently as possible.

You can use your microwave in combined mode to prepare a gratin, lasagne, cake or baked potatoes, or bake bread and puff pastry using only the hot air mode. The possibilities are endless. Compared to a regular oven, meals in microwaves take only two-thirds to half the time in combined mode.