V‑ZUG know-how: FAQ

No, for security reasons, your smartphone or tablet must be on the same home network as your V-ZUG appliance. But you will still get notifications even when your device is not connected to the home network.

To connect your appliance wirelessly using wi-fi, follow these steps:

• Activate V-ZUG-Home in the user settings of your household appliance

• Download the V-ZUG app on your smartphone or tablet

• Use the app to connect the appliance to your home network.

For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app

Activating V-ZUG-Home mode is required to connect to the V-ZUG app.

Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.

To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from Google Play or the App Store on your smartphone or tablet.

Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.

Select the following items on the menu of your household appliance:

1. Settings

2. Configure V-ZUG Home

3. Display information

4. IP address

The V-ZUG-Home appliance range is always expanding. You can find the current category overview on the following page: Connect and enhance your experience with the V-ZUG app

To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

During room air laundry drying, the room air (and therefore the clothes) is dehumidified; to this end, a heat pump is used. The temperature of the air blown out is only slightly above the temperature of the room air. DualDry releases a heat capacity of some 350-400 W into the room during operation. This means that the air blown out in normal operation is 5 - 10°C higher than the room temperature, but it is not electronically heated, which results in very good energy efficiency values. If the DualDry blows out tangibly hot air, this is often caused by a clogged fluff filter. Only when drying in the drum is the laundry dried with heated air.

Although the DualDry has time-controlled programmes, they do not need to be used to switch off the appliance automatically. An integrated humidity sensor measures the level of dryness reached and automatically deactivates the DualDry if the desired degree has been reached.

The automatic program is capable of detecting what your dirty dishes need, thereby reducing the consumption of water, electricity and dishwater salt by up to 30%. The program also works out how long the washing cycle needs to last. This could be anywhere between 50 and 85 minutes.

The water hardness controller ensures that the water always has the ideal hardness. This makes the detergent more effective and ensures that the dishes and glasses are treated gently.

If the laundry is dried in a room, the humidity must be transported out of the room through ventilation in order to prevent humidity damage, such as the formation of mould on walls. By ventilating, a lot of heating energy is lost in winter, which increases heating costs. DualDry removes the humidity from the air. This means that ventilation is required less frequently. Furthermore, the laundry can also be dried in rooms without windows, meaning an extra room is not required.

The refresh program draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.

No – the photocatalysis process only removes odours and does not apply odorous or odour-masking substances to the fabric. A cupboard deodoriser can be used to match the scent to your liking.

The recommended maximum size of the room is 25 m² (50 m³)

• Check if there is an active internet connection and if the appliance is accessible in the home network.

• Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.

• Problems may occur in certain networks, for example if a firewall is blocking the connection or if the network is weak.

Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check if software updates for the appliance are available. Local conditions, such as the location of the appliance, can also make the connection more difficult.

Sprint programs are suitable for lightly soiled pre-dinner or coffee dishes. Sprint programs are not suitable for normally or heavily soiled plates/pans and other items. If you use tabs, we recommend that you select the All in 1 function in the user settings. The All in 1 function extends very fast programs, meaning that the tabs are able to dissolve and achieve their full cleaning effect.

The dishwasher uses sophisticated technology to measure the amount of water which is drained from the dishwasher before flowing back into the water cycle via the drum floor. If little water flows back, the dishwasher recognises that it has a full load. The opposite happens when the dishwasher only has a light load. In this case, a large amount of water flows back into the system and the amount of water is adjusted automatically. This enables the dishwasher to save up to 1.5 litres of water for each main program selected.

When buying glasses, please check to make sure that they are dishwasher-safe. Also note the information provided by the manufacturer of the glasses or ask the sales personnel. Glasses that are marked as dishwasher-safe can be washed with other crockery in the dishwasher without further thought. Higher temperatures are not a problem for such glasses, as they are manufactured to high standards of quality. As part of the daily use of your glasses, we recommend washing them along with your other crockery and cookware using the automatic program.

Favourites are not currently synchronised between the app and the appliance. We are working on new functionalities that will enable this in the future.

This means that

• favourites on the appliance are not visible in the app.

• favourites from the app are not visible on the appliance.

If you often clean ladles, wooden spoons, whisks or long meat knives in the dishwasher, we recommend using our Vario cutlery basket insert. The Vario cutlery basket insert is already included as standard in our SL models, but can also be bought as an optional accessory for our models in the N and S lines. The Vario cutlery basket insert can also be retrofitted to older appliances.

Use this programme if you're going to press your laundry (e. g. tablecloths) with a mangle after washing it.

The delayed start function makes it easy to take advantage of low night electricity rates. What’s more, the appliance remembers the time it was set to on the previous occasion, and with a mere 42dB(A), our dishwashers know how to keep their noise down. You won’t hear a thing.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

A freely selectable temperature range between 30°C and 100°C allows for complete freedom while cooking. After all, a delicious caramel flan will only be the perfect consistency if it is steamed at exactly 90°C. Fish is best poached at 80°C and, if you want to make your own yoghurt, 40°C is the temperature you need. Precise temperature settings are also essential for the Vacuisine function, which allows for slow cooking at low temperatures (lower than 100°C) in vacuum-sealed pouches. Professional chefs call this method of cooking “sous vide”.

The cooking chamber is heated by steam and hot air. The food is reheated gently without drying it out. This feature is suitable for reheating cooked food or for cooking convenience products and ready meals. Regeneration can be carried out simultaneously on several levels with no flavour transfer.

You can set up our dishwashers for use with hot water. To do this, you will need to select the hot water function in the user settings. The dishwasher will now work in an operating mode adapted for use with hot water.

Yes, you can use the lower basket glass compartment to put wine glasses in the lower basket. The glass compartment can easily be placed in the lower basket and can hold several wine glasses, drinking glasses and cups. You can order the glass compartment as an accessory set from our online shop.

This is primarily an aesthetic question, but also depends on the kind of worktop you have. Flush cooktops are mainly installed with stone worktops. However, make sure that the cooktop can be accessed from underneath the worktop.

The break-proof glass shelves are height-adjustable, which means you can make space for larger items in your fridge. Some models have perfected the art of space saving: they feature divided shelves whose front half can be pushed towards the back of the fridge to free space for tall items on the bottom shelf.

You’ll need a dedicated water connection to use the FoodCenter’s ice cube dispenser.

Yes. Powder detergent, tabs, laundry bleach or comparable bleaches must not be filled in the containers.

Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.

Even 2-litre bottles can be stored easily and securely.

Fish pans can be used without difficulty on any cooktop featuring a frying zone.

Cooktops that are fitted flush with the worktop achieve perfect aesthetic integration and create the impression of compact simplicity. Cooktops with a set-off glass frame (bevel-edged) have a very elegant appearance, while chromium steel frames and over-large frames (for replacements) impress with their simplicity of installation and their classic design. They fit in a wide variety of kitchen combinations.

Yes, there are – the 40°C and 60°C Sprint programs. Both of these are able to run with very little water and are gentle on your washing.

The refrigerators can be supplied with White or Nero fronts. It is also possible to attach your own fronting in order to integrate the refrigerator into your kitchen.

The steam anti-crease additional program can be selected with a large number of washing programs. The integrated heating function gently treats shirts, blouses, skirts and other items with steam generated at the end of the wash cycle.  This makes ironing faster and more convenient – and sometimes even removes the need for it altogether.

Do not use metal accessories such as cooking trays, baking trays or cutlery. These could create sparks. Check before use whether the accessories are microwaveable. Use the perforated plastic cooking tray for PowerSteam.

Use a fork to prick the skin or peel of foods such as potatoes, tomatoes, sausages or shellfish. Beat and scramble eggs before cooking. For fried eggs: Prick the yolk before cooking.

The new control knobs offer intuitive, accessible operation with improved tactile and optional acoustic feedback. Supported by VisionAssist, they enable precise and simple control. Their traditional interaction appeals to many users, and they are available in Black, Platinum, and Pearl for flexible kitchen design integration.

The BlackDesignMatte surface is available for the following appliances: CombiCookTop V2000 (60 cm) - available in BlackDesignMatte and glossy BlackDesign; CookTop V2000 (60 cm and 80 cm) - available in BlackDesignMatte and glossy BlackDesign

The more the range hood covers the cooktop, the better the extraction performance. This is why flat pull-out deflector plates perform very well. For wall and island hoods, you should make sure that the majority of the cooktop is well covered.

The CookTop V2000 allows customers to choose between the modern V-ZUG single slider or a unique knob control solution. Both options feature an intuitive, attractive user interface. The control knobs are available in V-ZUG design colours Black, Platinum and Pearl and allow quick, precise adjustment of power levels.

The optional fully extending runner allows you to remove up to three baking trays safely and conveniently from the baking cavity. This is particularly practical when basting a piece of meat or for removing biscuits or a flan from the baking tray.

Yes, we would definitely recommend installing a sound absorber to reduce the overall noise emissions. In extracted air mode, both the fan noise going outside and the outdoor noise coming inside via the extracted air duct can be reduced. In the case of recirculation mode, the sound absorber is positioned directly on the fan nozzle in the hood flue.

V-ZUG helps you to do this automatically thanks to the partial load water and energy economy function and EcoManagement. The latter shows you in advance whether your choice of program is going to use large or small amounts of energy and water.  The OptiTime delayed start option also helps you to save lots of energy if you have a bit of spare time.

The lamps go out automatically after 2 minutes, which means that the washing machine can be left open after washing. The Start/Pause/Light button can be used to switch off the light manually. The automatic lighting can also be deactivated in the user settings.