V‑ZUG know-how: FAQ

Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.

The app runs on Android devices from version 13.0 and iOS devices (Apple) from version 17.0.

The appliance automatically detects when descaling is necessary. If the refresh or hygiene programs are used every 2 days, the following descaling intervals will be necessary: Descaling interval depending on water hardness: ▪ Hard: approx. every 3 months ▪ Medium: approx. every 4 months ▪ Soft: approx. every 7 months

An extra-high model offers space for plates with a diameter of 33 cm. This means that an extra-high dishwasher makes sense if you want to use it for large plates, tall wine glasses or baking trays.

The automatic program is capable of detecting what your dirty dishes need, thereby reducing the consumption of water, electricity and dishwater salt by up to 30%. The program also works out how long the washing cycle needs to last. This could be anywhere between 50 and 85 minutes.

You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.

You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)

Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.

The following functions can be controlled remotely in the V-ZUG app:

• Stop current program

• Send recipes and programs to your oven or steamer

• Adjust certain user settings on your household appliance

The hygiene program is designed for particularly sensitive items such as cutting boards and baby bottles.

During room air laundry drying, the room air (and therefore the clothes) is dehumidified; to this end, a heat pump is used. The temperature of the air blown out is only slightly above the temperature of the room air. DualDry releases a heat capacity of some 350-400 W into the room during operation. This means that the air blown out in normal operation is 5 - 10°C higher than the room temperature, but it is not electronically heated, which results in very good energy efficiency values. If the DualDry blows out tangibly hot air, this is often caused by a clogged fluff filter. Only when drying in the drum is the laundry dried with heated air.

The additional hygiene program eliminates germs using an elevated temperature (above 60°C) over a relatively long exposure time. Independent laboratory trials have confirmed a reduction in germs of up to 99.99%.

spinning capacity of the selected washing programme, textile types, laundry volume in the room, room temperature and humidity, placement of the laundry in the room and how it is arranged, hanging habits (“double” over a line, “single” over a line with pegs, “single” over two lines)

The refresh program draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.

Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.

To configure the user settings, select the desired appliance in the app, then click on Settings. A new window will open, displaying the user settings.

To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.

Yes, you will get notifications wherever you have a wireless network (wi-fi) or mobile internet connection.

Please ensure the following conditions are met:

• Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.

• Is V-ZUG-Home activated on your household appliance?

• Has the V-ZUG app been downloaded?

• Can the app detect your household appliance?

• Is your smartphone/tablet connected to the wi-fi (home network)?

• Is Bluetooth activated on the smartphone/tablet?

• Is “Location” enabled?

• Has the PIN been entered correctly (6 digits)?

• Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.

• Has the wi-fi password been entered correctly?

The «WetClean» programme is ideal for that purpose. It takes just five minutes to breathe new life into your woollens. Your woolly jumpers and similar garments will feel much softer and fluffier on your skin - no more scratchiness or skin irritation.

This programme is designed for homogenous loads - an entire machine full of terry towels or underwear, for example.

Use this programme if you're going to press your laundry (e. g. tablecloths) with a mangle after washing it.

V-ZUG-Home mode is active, and the appliance is connected to the WLAN.

Yes, you can put the tumble dryer either next to or on top of the washing machine. The stacking kits supplied (AdoraWash/AdoraDry) make it safe and easy to install the machines.

Yes, you can – if you have a solar installation at home, you can use the hot water it generates for the washing machine.  This is an optional feature on AdoraWash Vx000 washing machines.

This restriction prevents the appliance from being used as a construction dryer. This is not what it is designed for. The running time has an influence on the components and can also be considered a safety issue. A period of 7 days has been defined as once a week is generally considered sufficient for washing and drying.

When you buy one of our quality appliances, we give you a complimentary demonstration at your home to ensure you make the most of all that our machines have to offer. Our website at www.zugplus.ch is regularly updated with seasonal recipe suggestions for our steamers and for the Microbraun SL. And if you have any cooking-related questions, our cookery hotline is there to help.

The appliance door can always be opened by hand or by using a wooden spoon. The best way to do this is to hold the corners of the glass front and open the door by hand.

Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.

Yes, absolutely. For optimum cleaning and drying results, we always recommend adding rinse aid to the dishwasher. The amount of rinse aid in the tabs is not sufficient to achieve optimum drying results.

Please first check the operating instructions to see if the solution is given there. If not, please call our free service number on 0800 850 850.

A heating element behind the hot air diffuser plate heats up the air inside the cooking chamber, which is circulated evenly. The feature is suitable for cakes, biscuits, bread and roasted meat on two levels. Set the temperature approx. 20°C lower than for top/bottom heat.

When you pull out the OptiDos drawer, the load capacity for both dispensers is shown on the touch display and whether or not there is sufficient detergent. If the filing level is low, a notification will automatically appear on the display after the wash (without pulling out the detergent dispenser drawer).

As standard, we recommend entering the dosing volume of the detergent manufacturer for 4–5 kg of laundry, medium soiling and the local water hardness in the machine. In most cases, the recommended dosing volume of the manufacturer can be found in a table on the back of the packaging.

The water tank holds one litre of water, which is sufficient for different steaming periods and is dependent on the temperature and the nature of the food. With Vacuisine, it is possible to reach over 48 hours of cooking time without having to refill the water tank. The water tanks in the Excellence Line can be cleaned in a dishwasher.

Dynamic circulation cooling ensures an even distribution and circulation of cool air in a large cooling space. This means more flexibility in placing food in the cooling space, as well as shorter cooling times.

With appliances featuring separate temperature control, the holiday function can be used to switch off the fridge compartment while the freezer remains in operation. This is recommended to increase energy efficiency when you’re away for longer periods of time.

The IDI is a convenient way of dispensing ice cubes, ice chips and ice water. The sensor-controlled ice cube maker automatically provides the correct amount. The IDI is integrated into the fridge door instead of the freezer, which means you gain 20% of freezer space.

NoFrost technology means you'll never have to manually defrost your fridge again. All of our FoodCenter models are fitted with NoFrost technology, which means they defrost automatically at regular intervals.

Instead of the traditional heating element, an induction coil is placed beneath the glass ceramic cooktop, generating a varying electromagnetic field. The field generates eddy currents in the base of the pan, which leads to a rapid heating of the magnetic pan material.

Yes, there are – the 40°C and 60°C Sprint programs. Both of these are able to run with very little water and are gentle on your washing.

With MonoFridge, you can transform the freezer compartment into a standard refrigerator in just a few hours, freeing up even more space for fresh food.

The descale indicator only appears every 6 to 18 months depending on water hardness and level of use. The descale recommendation will not stop you using the appliance – you can continue to use it and choose when you descale it. The automatic descaling program reduces the effort required to a few simple steps.

All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

AdoraWash and Unimatic washing machines need the bare minimum of electricity for the standby function, which helps to reduce household electricity consumption.

With the new Adora model, VAS compensates an unbalanced load during the spinning phase. This means the machine runs particularly smoothly and quietly. Structure-borne sound and its transmission to adjacent rooms are greatly reduced, which makes the Adora ideal for use in apartments or in buildings with an air-proof envelope such as those built according to the MINERGIE® standard. As documented by official tests, the V-ZUG Adora with VAS conforms perfectly to the stringent requirements of SIA standard 181.

Slight soiling can be removed with a smooth cloth and a little detergent. To tackle heavy dirt, apply glass ceramic cleaning agent with a sponge, leave it on for a few minutes and then remove it with a cloth. Encrusted dirt can be removed with a cooktop scraper.

The new control knobs offer intuitive, accessible operation with improved tactile and optional acoustic feedback. Supported by VisionAssist, they enable precise and simple control. Their traditional interaction appeals to many users, and they are available in Black, Platinum, and Pearl for flexible kitchen design integration.

The CoffeeCenter V6000 45 uses coffee beans, which means you are free to explore the fascinating world of coffee to your heart’s content.

The BlackDesignMatte surface is available for the following appliances: CombiCookTop V2000 (60 cm) - available in BlackDesignMatte and glossy BlackDesign; CookTop V2000 (60 cm and 80 cm) - available in BlackDesignMatte and glossy BlackDesign

The material is a flame-retardant plastic blend, which is self-extinguishing with a V0 classification as per the UL94 standard.