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What energy efficiency class does the DualDry have?
The DualDry is extremely energy-efficient. In tumble drying mode, it meets the requirements for energy efficiency class A++ and in room air laundry drying, the requirements for energy efficiency class A1.
How exactly does the automatic program work?
The automatic program is capable of detecting what your dirty dishes need, thereby reducing the consumption of water, electricity and dishwater salt by up to 30%. The program also works out how long the washing cycle needs to last. This could be anywhere between 50 and 85 minutes.
How effectively are creases removed?
The extent to which creases are removed very much depends on the type of fabric, as the fibre types all behave differently. Creases in textiles made from cotton and polyester fabric blends or wool, for instance, can be removed significantly more effectively than those in textiles made from linen, cotton or silk. A superior crease removal effect can also be achieved with cotton shirts labelled as “anti-crease” or “easy-care”.
Can the air flow be changed?
No, the air flow cannot be changed. However, as the air circulation has only a limited impact on the drying, factors such as the size of the room, volume of laundry or how the laundry was hung up are more decisive.
How does the refresh program work and how does it remove unpleasant odours?
The refresh program draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.
What are the advantages of a cutlery drawer?
Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the pieces of cutlery do not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.
The drying period depends on the following factors:
spinning capacity of the selected washing programme, textile types, laundry volume in the room, room temperature and humidity, placement of the laundry in the room and how it is arranged, hanging habits (“double” over a line, “single” over a line with pegs, “single” over two lines)
How do I recognise a clogged filter in the DualDry?
The appliance reports a fault. A9: Cleaning sieves and mats.
How long does the drying take?
According to the measurement in line with the standard, the drying capacity at a maximum room size of 9 m² is 1.34 kg/h and it takes 5h 40min.
Can rain-soaked clothes also be dried?
Yes, wet clothes can easily be dried again in next to no time using the additional drying program.
Why won’t my household appliance connect to the home network with wi-fi?
Please ensure the following conditions are met:
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Ensure that the router is switched on and that the smartphone/tablet can access the home network. Check that the wi-fi symbol is visible on the smartphone/tablet.
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Is V-ZUG-Home activated on your household appliance?
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Has the V-ZUG app been downloaded?
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Can the app detect your household appliance?
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Is your smartphone/tablet connected to the wi-fi (home network)?
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Is Bluetooth activated on the smartphone/tablet?
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Is “Location” enabled?
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Has the PIN been entered correctly (6 digits)?
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Is the correct wi-fi network displayed? If not, the device may have poor wi-fi reception.
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Has the wi-fi password been entered correctly?
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Do I have to keep my smartphone connected to the 2.4 GHz wi-fi after setup to use the V-ZUG app?
No, after successful setup you can use both frequencies. The appliance will remain connected to the 2.4 GHz wi-fi. However, make sure that the 2.4 GHz and 5 GHz wi-fi are in the same local network, otherwise only remote access is possible. This is the case if both wi-fi networks are running on the same router.
My dishes are still damp when they come out of the dishwasher – what can I do?
- You need to increase the amount of rinse aid in the user settings (factory-set to level 4). This will increase the level of rinse agent used in the rinsing process, thereby improving the dryness. - Select the DryPlus user setting on the dishwasher. DryPlus increases the temperature during final rinsing and extends the program duration.
How does the RefreshButler dry the clothes?
The integrated heat pump and the ventilation system blow warm air into the interior and whisk away the humid air.
Is there a very quiet program?
Specifically designed with night-time usage in mind, the Silent program emits no noise at all. During the night, the program can take longer, but needs to be as quiet as possible – which is exactly what the Silent program offers.
How does the OptiDos drawer need to be cleaned?
There are two options. In the event of minor soiling, the unique, automatic cleaning program can be started via the OptiDos settings. It rinses both OptiDos dispensers with water. The second option can be applied when switching from softener to detergent or in the event of strong soiling (e.g. built-up deposits of detergent). This involves easily removing the OptiDos drawer manually without using tools and cleaning it by rinsing under the tap. Do not clean the drawer in the dishwasher.
When does the OptiDos drawer need to be cleaned?
As required, in the event of strong soiling and when changing from softener to detergent.
Why am I unable to start the appliance remotely with the V-ZUG app?
It is currently not possible to start the appliance remotely for security reasons. You must always confirm your selected programs and recipes on the appliances in order to start them. We are developing ways to enable this feature in the future.
I want to place the tumble dryer next to the washing machine. Can I choose which side door hinges are fitted?
All our latest washing machines (Adora) and tumble dryers (Adora) are available with the door hinges on the right-hand or left-hand side. This means you can choose the most suitable version for your circumstances.
What should I do if an error message such as A1 appears on the display?
Please first check the operating instructions to see if the solution is given there. If not, please call our free service number on 0800 850 850.
What is the V-ZUG BakeOmatic?
Whether it’s your own creation, something spontaneous or a recipe from a book, everything is fully automated! With the V-ZUG BakeOmatic, there is no need to enter the cooking duration, temperature, operating mode or weight manually. Whether it’s a carefully thought out menu for guests or something you’ve thrown together using ingredients from the garden, refrigerator or pantry, the BakeOmatic always delivers quick, simple and tasty results. Thanks to unique sensor technology in the climate control system (CCS) with active ventilation flap, your cooking chamber will reach the ideal conditions for your dish. Your steamer or oven will automatically detect the weight and size of the dish and will select the best sequence of the various operating modes with exactly the right temperature and duration. What’s more, you can find out exactly when the dish will be ready just moments after you begin.
What about the consumption values / energy efficiency of ovens and steamers?
Our cookers, ovens and steamers are all classified in the most economical energy efficiency class A.
Is liquid detergent still the trend or will there be a switch to tabs?
The trend is currently for liquid detergents and is moving away from powder. Tabs are hardly a thing yet when it comes to laundry. Percentages: 68% liquid, 26% powder and 6% caps/tabs (source: Mibelle Group, October 2018)
What kind of design is recommended? Should I choose a framed cooktop or one that is flush with the worktop?
This is primarily an aesthetic question, but also depends on the kind of worktop you have. Flush cooktops are mainly installed with stone worktops. However, make sure that the cooktop can be accessed from underneath the worktop.
How does induction conserve energy?
Induction is the technology of the future: it is faster and more energy-efficient. One litre of water is brought to the boil in approximately two minutes. This is made possible by smart technology. Induction generates heat exactly where it is needed in the base of the pot. The glass around the heated cooking zone stays virtually cold, so no energy is wasted. An induction stove uses up to 40% less energy compared to other heating methods.
Induction cooktops offer pan detection. How does this work?
Have you ever turned your stove on by accident or forgotten to turn off the heat? Now this not a problem any more. Pan detection ensures that the stove generates heat only when a pan is placed on the cooktop. A timer-controlled safety shut-off monitors each cooking zone and turns it off after a certain period. And if you have some aspiring junior chefs in your family, use the childproof lock to prevent accidents.
Do I still need an oven if I have a steamer?
V-ZUG steamers make ideal additional appliances. This means you can always enjoy the benefits of having a steamer: You can prepare a delicious gratin or a piece of meat with automatic soft roasting in the oven, while the steamer handles ingredients such as rice, vegetables or an exquisite dessert. Stress-free cooking guaranteed.
How do I know long the tank content will last?
When you pull out the OptiDos drawer, the load capacity for both dispensers is shown on the touch display and whether or not there is sufficient detergent. If the filing level is low, a notification will automatically appear on the display after the wash (without pulling out the detergent dispenser drawer).
How is the correct dosing volume of liquid detergent set?
As standard, we recommend entering the dosing volume of the detergent manufacturer for 4–5 kg of laundry, medium soiling and the local water hardness in the machine. In most cases, the recommended dosing volume of the manufacturer can be found in a table on the back of the packaging.
What is the best way to keep vegetables fresh?
The 0°C zone (at high humidity) provides the ideal climate to double the storage time of fresh vegetables, salad and herbs.
Is there anything in particular to consider when planning to fit a FoodCenter fridge in my kitchen?
You’ll need a dedicated water connection to use the FoodCenter’s ice cube dispenser.
How much does the water tank hold and what is easiest way to clean it?
The water tank holds one litre of water, which is sufficient for different steaming periods and is dependent on the temperature and the nature of the food. With Vacuisine, it is possible to reach over 48 hours of cooking time without having to refill the water tank. The water tanks in the Excellence Line can be cleaned in a dishwasher.
Why are the fridges fitted with LED spotlights?
A new lighting concept using modern, high-grade LED spotlights integrated in the side panels ensures effective illumination even when the fridge is full.
What is the ClickShelf system?
Our new CombiCooler generation offers an innovative ClickShelf rack system, which allows you to adjust the height of your racks easily with one hand and make full use of the width at the front when storing your food.
What is the purpose of the bottle drawer with removable drinks basket?
This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.
Is there enough space to put a 2-litre PET bottle in the fridge?
Even 2-litre bottles can be stored easily and securely.
What exactly is dynamic circulation cooling?
Dynamic circulation cooling ensures an even distribution and circulation of cool air in a large cooling space. This means more flexibility in placing food in the cooling space, as well as shorter cooling times.
Limescale deposits require a lot of cleaning – how do I deal with them?
The external steam generator ensures that the only thing that can get into the interior is steam. As steam doesn’t leave limescale residue, you don’t have to worry about this when using the V-ZUG steamer. Cleaning is made so much easier, as there’s no limescale to remove from the interior. What’s more, the water tank for the steamers in the Excellence Line has a perfectly smooth surface, which helps to prevent limescale deposits from forming.
At the end of the steaming process, does residual water not remain?
The external steam generator and the climate sensor ensure that only the required amount of steam can enter the cooking chamber. The steam that condenses on the food accumulates on the base of the cooking chamber as residual water. This residual water depends on the amount of food in the chamber, its temperature and the cooking time. During the cooking process, bottom heating evaporates the residual water. For a normal quantity of vegetables, the residual water on the bottom can usually be removed by wiping with a cloth. Where larger quantities of food, or frozen food, are concerned, the stainless steel tray under the perforated cooking tray helps to collect residual water.
How are the external steam generators descaled?
The external steam generator indicates when it should be descaled. This is dependent on water hardness and the level of use. An automated descaling program will guide you through the simple process.
Are there health risks involved with using induction cooktops?
In spite of a great number of studies, scientists so far have found no proof that electromagnetic fields pose any environmental or health risks. Like any domestic appliance, induction cooktops generate an electromagnetic field. However, the field is many times less powerful than that generated by an electric razor, a hair dryer or a power drill. To find out more, visit www.fea.ch, the website of the Swiss Association of the Domestic Electrical Appliances Industry.
What makes induction cooktops so easy to clean?
Induction cooktops are impressively fast. They react quickly and are finely adjustable, which means liquids will rarely boil over, if ever. As the heat is generated in the base of the pan only, the glass around the cooking zone is hardly warmed up at all. Therefore spilt food won’t burn and the cooktop can be cleaned easily with a damp cloth.
How do you clean the cooktop?
Slight soiling can be removed with a smooth cloth and a little detergent. To tackle heavy dirt, apply glass ceramic cleaning agent with a sponge, leave it on for a few minutes and then remove it with a cloth. Encrusted dirt can be removed with a cooktop scraper.
What is meant by MonoFridge mode?
With MonoFridge, you can transform the freezer compartment into a standard refrigerator in just a few hours, freeing up even more space for fresh food.
Am I tied to a particular type of coffee with the V-ZUG automatic built-in coffee machine?
The CoffeeCenter V6000 45 uses coffee beans, which means you are free to explore the fascinating world of coffee to your heart’s content.
What does it take to make a good cup of coffee?
In addition to the quality of the beans and the blend, the correct grinding technique is especially important: the more evenly the coffee is ground and dosed, the better the end result. This is where the CoffeeCenter V6000 45 comes in with its innovative new cone grinder that conjures up an aroma intensity unlike anything you have ever experienced before. The perfect temperature and pressure during the brewing process are also crucial when it comes to how the coffee will taste. From ristretto, espresso, espresso macchiato, doppio, cappuccino, flat white, caffè latte and latte macchiato to the latest trends like long coffee, the CoffeeCenter V6000 45 provides the perfectly brewed cup of coffee to suit anyone’s tastes. The integrated milk frother automatically prepares three different levels of froth, depending on whether you are making cappuccino, latte macchiato or caffè latte. The heated milk container is double-walled and keeps the milk fresh for a long time.
Why is the grinding so important for a perfect cup of coffee?
Apart from the quality of the coffee beans and the blend, the right grinding technique is crucial. The more evenly the coffee is ground and dosed, the better the result. The highly innovative new ceramic grinder of the Supremo SL meets these requirements and is extremely durable. And it has another great benefit: it is very quiet.
What is the automatic run-on function?
Hoods with the automatic run-on function extract the remaining cooking vapours from the room for a specific time period (between 5 and 20 minutes) even after you have finished cooking and switched off the range hood. After that point, the range hood is switched off automatically. If the appliance is being used in recirculation mode, the activated charcoal filter can also carry out final drying of the furniture base – just like in range hoods that remove vapours by extracting them downwards (downdraft systems). This useful function is integrated into various range hoods and downdraft systems, and is activated by tapping the clock button shown at the end of the cooking process.
How long will the LED lights last in my range hood?
Since 2019, all our range hoods have been equipped exclusively with energy-saving LED lights. LEDs have energy-efficient properties plus a long service life.
What is V-ZUG TopClean?
This is the most high-tech solution of all the cleaning aids. The specially developed enamel coating makes cleaning the cooking chamber or baking trays even easier. Its excellent non-stick properties allow all residue to be removed simply and effortlessly with a damp cloth.
How does pyrolytic self-cleaning work?
Ovens with pyrolytic features practically clean themselves: Dirt is converted into ash by the special pyrolytic self-cleaning program, which heats the cooking chamber to extremely high temperatures. The ash can then be wiped away with a damp cloth. Pyrolytic self-cleaning is available as an option in all appliances in convenience level V4000 or above.
Are appliances with AutoDoor a safety risk for unsupervised children?
No. If the appliance door reaches its stopping point or encounters resistance, movement is stopped. The appliance door is uncoupled from the drive at a certain angle and can be moved freely. If an appliance door with AutoDoor is stopped manually, you must press the button again or close the appliance door manually to reset it.
What is the purpose of the night economy program?
The Adora night economy program reduces energy consumption by 40% and water consumption by 20%. You can make use of lower night electricity rates and protect the environment. What's more, the Adora is very quiet.
What is the purpose of the turbidity sensor?
By continuously monitoring water turbidity, the ZUG Adora can detect when your laundry has been sufficiently rinsed. This has two advantages: your clothes are perfectly rinsed and water consumption is reduced by 30%.
What is the purpose of the degree of soiling button?
This adapts the wash program to the degree of soiling. This additional function is typical for V-ZUG appliances and helps you save water, time and energy.
What is the purpose of the tilting operating panel?
Your convenience is important to us. Thanks to the articulated design, you can position the operating panel according to your personal preference.
Which range hoods are particularly quiet?
The level of noise emitted by a range hood depends on the model and extracted air system chosen. In the case of extracted air range hoods, the following rule applies: the smaller the diameter of the exhaust duct, the louder the appliance. As a result, we recommend using a pipe diameter of 150 mm in extracted air mode.
Is it a good idea to install a sound absorber with a wall/island hood or built-in range hood?
Yes, we would definitely recommend installing a sound absorber to reduce the overall noise emissions. In extracted air mode, both the fan noise going outside and the outdoor noise coming inside via the extracted air duct can be reduced. In the case of recirculation mode, the sound absorber is positioned directly on the fan nozzle in the hood flue.
What about the consumption values / energy efficiency of ovens and steamers?
Our cookers, ovens and steamers are all classified in the most economical energy efficiency class A or better.
I have an active trial or subscription that now continues free of charge. Is there any action required on my part?
No. Wherever a trial or subscription continues free of charge as part of this transition, the V-Upgrade remains available without further steps.
Apple subscriptions are cancelled automatically at the end of the current billing period, after which the V‑Upgrade is permanently activated on the appliance at no additional cost.
Action is only required if you do not wish to keep the V-Upgrade, or if it is not displaying correctly on the appliance or in your account.
Will new digital V-Upgrades be introduced in the future, or for other appliances?
At present, we do not plan to introduce new V-Upgrades for any of our appliances. Our focus is on delivering the best possible overall experience for our customers through reliable products, excellent service, and continued digital improvements.
I have an active V-Upgrade subscription. What happens now?
Customers with an active subscription will also retain access to the corresponding V-Upgrade permanently and free of charge, unless otherwise communicated.
Apple subscriptions are cancelled automatically at the end of the current billing period. V‑Upgrade will be permanently activated on the appliance at no additional cost from July 1, 2026, without any action required.
If you do not wish to keep it, please contact the service team by July 2028. Service hotline: 0800 850 850.
How does top/bottom heat humid work?
The cooking space is heated by heating elements at the top and bottom. Any moisture escaping from the food is kept to a minimum within the oven cavity. The food retains its moisture. This feature is suitable for gratins, casseroles, roasted meat, bread and yeast pastries.
Do I need a V-ZUG-Home login to use the app?
Yes, you need a V-ZUG-Home login to use the app, or you can log in with your Google or Apple account.
Can I control my household appliance outside the household network?
No, for security reasons, your smartphone or tablet must be on the same home network as your V-ZUG appliance. But you will still get notifications even when your device is not connected to the home network.
Which devices (smartphones and tablets) are compatible with the V-ZUG app?
The app runs on Android devices from version 10.0 and iOS devices (Apple) from version 13.0.
How do I connect my appliance to the home network?
To connect your appliance wirelessly using wi-fi, follow these steps:
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Activate V-ZUG-Home in the user settings of your household appliance
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Download the V-ZUG app on your smartphone or tablet
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Use the app to connect the appliance to your home network.
For detailed instructions on connecting your appliance to the V-ZUG app, go to: Connect and enhance your experience with the V-ZUG app
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Which descaling solutions are suitable?
We recommend only using durgol swiss steamer for descaling. Standard descaling solutions are not suitable as they may contain foam-creating additives or not be effective enough. Using a different descaler could cause overfoaming, inadequate descaling or, in extreme cases, damage to the appliance.
How do I activate V-ZUG-Home?
Access the user settings of your household appliance and select the V-ZUG-Home function. Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.
What is V-ZUG-Home?
Activating V-ZUG-Home mode is required to connect to the V-ZUG app.
Depending on the appliance, V-ZUG-Home mode may be found in the settings, or you can consult the V-ZUG-Home manual for appliance-specific instructions.
To benefit from the advantages of V-ZUG-Home, please download and install the V-ZUG app from Google Play or the App Store on your smartphone or tablet.
Can the start time be programmed?
The programme start can be individually defined via the delayed start. Furthermore, the controls can be automated via the moisture control programme.
How do I find out if my appliance has V-ZUG-Home?
You will find the V-ZUG-Home configuration in the user settings of each V-ZUG appliance. From there, you can set the V-ZUG-Home mode, find information and restore the factory settings for V-ZUG-Home.
You can also verify online if your appliance is compatible with the V-ZUG app: Connect your V-ZUG Appliances with Ease using the V-ZUG App (vzug.com)
Can V-ZUG-Home appliances be integrated into a smart home system?
Yes, V-ZUG-Home appliances can be integrated into smart home systems. Integration into the DigitalSTROM smart home system is currently possible. For more information, please visit www.digitalstrom.com.
Which functions can I access remotely using the V-ZUG app?
The following functions can be controlled remotely in the V-ZUG app:
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Stop current program
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Send recipes and programs to your oven or steamer
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Adjust certain user settings on your household appliance
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How does the impulse-controlled rinse agent sensor work?
The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.
How do I find the IP address of my V-ZUG household appliance?
Select the following items on the menu of your household appliance:
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Settings
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Configure V-ZUG Home
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Display information
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IP address
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How much energy does the energy saver button actually save?
The energy saver program reduces the washing temperature by 5°C, which results in an energy saving of 10%.
Does the DualDry have an hour timer?
Although the DualDry has time-controlled programmes, they do not need to be used to switch off the appliance automatically. An integrated humidity sensor measures the level of dryness reached and automatically deactivates the DualDry if the desired degree has been reached.
Can body odour also be removed from fabrics?
Yes, in principle, body odour can also be removed from fabrics. It should be kept in mind, however, that body odour is produced to help remove bacteria. Since sweat is unique to each individual, the treatment result may differ from person to person. We recommend washing sweaty clothes.
Can long-stemmed glasses still be placed in the upper basket if the cutlery drawer is used?
Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.
How can I display my V-ZUG appliance on a smartphone or tablet?
To display your V-ZUG appliance, activate V-ZUG-Home in the user settings of your household appliance. Next, download the V-ZUG app on your smartphone or tablet, register or log in with your V-ZUG-Home account or social login and connect your appliance in the app.
What is the difference between the Party program and the Sprint program?
The Sprint program lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party program lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, for a party with many guests. When using the party program, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.
How is the odour removal function in the RefreshButler different to other drying cabinet appliances?
The RefreshButler actually eliminates odorous substances, thereby removing odours with a lasting effect. Other appliances simply mask odorous substances with perfume or odour-masking scents during the refresh programme.
In which countries is the V-ZUG app available?
Austria
Australia
Belgium
Denmark
France
Germany
Italy
Luxembourg
Netherlands
Spain
Singapore
Switzerland
United Kingdom
Isreael
Turkey
Hong Kong
China (separate app stores + Apple) - currently only light version on the market (as of 06/22)
Do dishwashers also have sprint programs?
Extremely fast programs are offered at each convenience level. These programs last between 11 and 30 minutes depending on the convenience level.
How does the appliance hygiene function stop the build-up of odours?
V-ZUG offers the appliance hygiene function in AdoraWash Vx000 washing machines. It appears at regular intervals on the appliance. The program cleans the drum interior (while it is empty) at the maximum temperature, eliminating any bacteria that might lead to unpleasant odours.
How much laundry can be dried?
The nominal load is 1–7 kg for the drying process in the machine. If room air laundry drying is applied, a maximum room size of 25 m² is recommended. The room air laundry dryer has a drying capacity of 1.34 kg/h, which corresponds to about 5 hours for a full laundry load of 7 kg.
Does the dishwasher have load detection?
The dishwasher uses sophisticated technology to measure the amount of water which is drained from the dishwasher before flowing back into the water cycle via the drum floor. If little water flows back, the dishwasher recognises that it has a full load. The opposite happens when the dishwasher only has a light load. In this case, a large amount of water flows back into the system and the amount of water is adjusted automatically. This enables the dishwasher to save up to 1.5 litres of water for each main program selected.
Can softener or prewash be added manually via the drawer on the right if OptiDos is used? Do additional settings need to be made?
Yes, the softener can be added separately in the right compartment even if detergent was chosen from the OptiDos drawer. This does not require any additional settings, as the detergent compartment on the right-hand side is rinsed for every wash.
Can you install an extra-high dishwasher under any circumstances?
Theoretically yes. Please discuss this option with your specialist dealer.
The V-ZUG-Home symbol on my appliance is always lit up. What does this mean?
V-ZUG-Home mode is active, and the appliance is connected to the WLAN.
What if too much foam forms during the wash?
We recommend checking the dosage setting of the selected OptiDos dispenser and, if necessary, adjusting it in accordance with the currently used agent. Here, we recommend the quantity stated by the manufacturer for 4–5 kg of laundry.
I have no remote access connection via the V-ZUG app. What can I do?
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Check if there is an active internet connection and if the appliance is accessible in the home network.
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Remove the appliance from your V-ZUG-Home account and try to reconnect it. If this fails, there is no connection to the server. Try again later.
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Problems may occur in certain networks, for example if a firewall is blocking the connection or if the network is weak.
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Is there a programme to quickly loosen up laundry?
The «WetClean» programme is ideal for that purpose. It takes just five minutes to breathe new life into your woollens. Your woolly jumpers and similar garments will feel much softer and fluffier on your skin - no more scratchiness or skin irritation.
Why doesn’t remote access through the V-ZUG app work equally well with all appliances?
Remote access has been extensively tested and works for all devices that are equipped with it. If problems occur, check if software updates for the appliance are available. Local conditions, such as the location of the appliance, can also make the connection more difficult.
What is the purpose of the normal dry programme?
This programme is designed for homogenous loads - an entire machine full of terry towels or underwear, for example.
I don’t always have enough dirty dishes to load the dishwasher completely. What would you recommend?
The “Upper rack only”’ function makes a ZUG dishwasher even more flexible and will save 2.6 litres of water, depending on the wash program.
How do I use OptiDos from V-ZUG in everyday life?
OptiDos can play a valuable role in your daily routine. You no longer have to think about dosing the detergent. V-ZUG has also made the operation and selection of the correct program as easy as possible. 3 clicks are sufficient to start the washing machine with the desired program and automatic dosing.
How much water is used in a dishwasher during a wash cycle compared to a hand wash?
When washing items by hand, around 40 litres of water must be heated up. With V-ZUG’s best appliances, this figure is reduced by almost 90%, with the Adora SL requiring just 5 litres of water.
Why do I need a Bluetooth and a wi-fi connection when connecting the appliance to the V-ZUG app? Which one is active and when?
For security reasons, a Bluetooth connection is required for the initial pairing and for functions that can only be carried out in the vicinity of the appliance. This means that it is only active while you are in the vicinity of the appliance.
The appliance’s wi-fi connection is always active. If remote access is not set up, you must be on the same wi-fi network as your mobile phone or tablet. If remote access is set up, you only need an active internet connection on your mobile phone or tablet.
