Warranty details
You receive a two-year guarantee on every V-ZUG product purchased from and invoiced by V-ZUG Australia Ptd Ltd. (“V-ZUG”).
You receive a two-year manufacturer’s warranty plus a three-year extended warranty on every V-ZUG product purchase from Winning Appliances on or after 1 February 2020 and before 31 October 2021.
You receive a two-year manufacturer’s warranty plus an eight-year extended warranty on every V-ZUG product purchased from Winning Appliances on or after 1 November 2021.
In addition to these company guarantees, you have a guarantee under the Australia Consumer Law. The following is a statutory notice about those statutory rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The company guarantee provided by V-ZUG on its products commences on the date of installation. Unless you can demonstrate with reasonably acceptable documentation (such as an electrician’s certificate of installation) the date your appliance was installed, the date of installation is deemed to be the date of purchase.
Unless V-ZUG received your claim under the company guarantee by the end of the expiration of the company guarantee (namely, within 10 years of the installation of any appliance bought from Winnings on or after 1 November 2021), the company guarantee expires and you lost those rights to have your appliance repaired or replaced. You nevertheless still have your remaining rights under the Australian Consumer Law.
What is covered?
The company guarantee covers material and manufacturing defects. During the guarantee period, any such defects will be remedied without charge. It includes the costs of labour and travel as well as replacement materials. V-ZUG, at its sole discretion, may elect to either repair or replace the product with an equivalent product or refund the purchase price. Any other claims are excluded.
Where is the warranty valid?
The warranty is only valid in the country where the V-ZUG product was purchased from an authorised V-ZUG partner and introduced to the market (country) by V-ZUG, and either V-ZUG itself or an authorised V-ZUG service provider offers services in that country concerned. If appliances are shipped to other countries, the technical conditions (e.g. mains voltage, frequency) or the climatic and environmental conditions of the concerned country may cause problems. Therefore, we reserve the right to refuse the warranty for appliances not certified for the concerned country.
What is not covered?
The warranty does not cover damage occurring from transport, handling, storing or installing the appliance contrary to the specifications, improper use, inadequate care (e.g. scratches on aesthetic parts as door glass, hob glass and enamelled parts), natural usage, external influences, consequential and indirect damage resulting from an appliance malfunction, force majeure and reasons beyond the control of V-ZUG.
Any work carried out by a service provider not authorised by V-ZUG, and using spare parts other than the original V-ZUG spare parts, void the obligations under the guarantee. The contractual or legal claims against the product seller are not affected by this guarantee. The non-use or sparing use of the appliance does not justify a claim to guarantee extension.
Provider of the guarantee
The guarantee is provided by V-ZUG Australia Pty Ltd ABN 136 397 889, 2/796 High Street, Kew, Victoria 3102 (“V-ZUG”).
The person responsible for the company guarantee may be contacted on the following communication channels: Service Hotline - V-ZUG LTD - Australia, T: +61 1300 898 428.
What you need to do to claim the company guarantee
To make a claim, you must have purchased your V-ZUG appliance from Winning Appliances on or after 1 February 2020 or directly from V-ZUG.
You must contact V-ZUG using one of the provided contact channel mentioned above, explaining the nature of the problem you are experiencing with your V-ZUG appliance. You may be asked for additional information about the issue and you will need to provide that information on request.
Finally, you will need to provide proof of purchase and, preferably, proof of installation. Your receipt from Winning Appliances or from V-ZUG is perfect. As to installation, a Certificate of Installation provided by your builder or electrician will be acceptable. The company warranty is conditional on you providing these documents, establishing to V-ZUG’s reasonable satisfaction that you bought the appliance and had it installed.
Finally, you must provide the repairer access to the appliance and all reasonable assistance and co-operation when requested by V-ZUG or by the repairer.
Valid from 1 November 2021
