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Services

V‑ZUG service team – committed to assist you.

We work hard every day to ensure your satisfaction with our products and to provide you with the best service. With more than 600 service experts around the world, we are here for you throughout all steps of your journey with V‑ZUG.

  • Phone support 0800 850 850

    Monday to Friday:  7.30 am – 12.00 am 1.00 pm – 5.00 pm
    Call us

  • Service appointment

    You can also schedule an appointment with one of our trained and experienced V‑ZUG service technicians.
    Book now

  • Video support

    Instead of describing the malfunction of your appliance over the phone, we are now able to assist you in analysing and solving the issue via your smartphone camera.
    Request support

Opening hours of Field Service and Contact Center during the holidays

Find out how and when you can reach our Field Service and Contact Center during the 2024/2025 holidays. We are available on selected days and look forward to assisting you during this special time.

MyAccount: Welcome to the world of V‑ZUG

By registerin your appliance online, you benefit from a variety of advantages – including an at-a-glance overview of all your products and quick warranty registration. In addition, you can easily find matching accessories.
Sign up now

Product demonstrations

Would you like to find out more about our products and discover which appliance best suits your needs? Immerse yourself in the world of V‑ZUG appliances and let our experts show you their benefits and functions.
Register for a demonstration

Cooking classes

At V‑ZUG, we believe that homemade tastes best. That’s why we invite you to join us for a unique and inspiring cooking experience. Visit us at one of our cooking studios and, in a small group, learn how to cook delicious, homemade meals that will delight your friends and family.
Sign up for a class

Extend your warranty

V‑ZUG appliances can be insured post-warranty for excellent coverage no matter what happens. Protect yourself against any eventuality and enjoy maximum peace of mind with the V‑ZUG service contract.
Learn more

Register your warranty

V‑ZUG provides excellent customer service throughout the life of your product. To ensure that your appliances will continue to make your everyday life easier for years to come, we recommend registering the warranty for them online.
Register now