V‑ZUG know-how: FAQ | V-ZUG Israel

V‑ZUG know-how: FAQ

In our FAQ section, you will find the answers to frequently asked questions about V-ZUG appliances. They are an excellent way to access information quickly.

Search for specific questions and answers here or use filters to find the desired topic.

    • Maintenance and Cleaning

    What steps need to be taken if the appliance is not going to be used for an extended period of time?

    If you are not going to use the appliance for an extended period of time, empty the water tank and open the appliance door.

    • Maintenance and Cleaning

    Do fluff filters need to be cleaned?

    The appliance has one fluff filter and two filter mats. Since the gentle stream of air and extremely gentle treatment only remove a small amount of fluff from the fabric, the fluff filter only needs to be emptied occasionally. The appliance automatically detects when the fluff filter is heavily clogged. A notification appears in the display when the fluff filter needs cleaning.

    • Functions, tips and tricks

    What exactly is a water hardness controller?

    The water hardness controller ensures that the water always has the ideal hardness. This makes the detergent more effective and ensures that the dishes and glasses are treated gently.

    • Functions, tips and tricks

    How does the impulse-controlled rinse agent sensor work?

    The impulse-controlled rinse agent sensor ensures that only the minimum amount of rinse agent is used, depending on water hardness and load.

    • Functions, tips and tricks

    Why do dishwashers need a hygiene programme?

    The hygiene programme is designed for particularly sensitive items such as cutting boards and baby bottles.

    • Functions, tips and tricks

    How much energy does the energy saver button actually save?

    The energy saver programme reduces the washing temperature by 5°C, which results in an energy saving of 10%.

    • Functions, tips and tricks

    What are the advantages of a cutlery drawer?

    Because the cutlery drawer is located at the top of the dishwasher, loading cutlery is ergonomic and puts less strain on your back. The cutlery drawer is designed so that the cutlery does not come into contact with each other, enabling optimal cleaning and protecting your expensive cutlery. Espresso cups can be placed in the central part of the cutlery drawer. Thanks to the cutlery drawer, the cutlery basket in the lower basket is no longer required, leaving more space for plates and other items.

    • Functions, tips and tricks

    Can long-stemmed glasses still be placed in the upper basket if the cutlery drawer is used?

    Yes, the cutlery drawer is designed so that the right-hand external wing can be retracted sideways, meaning that long-stemmed glasses can still be placed in the upper basket below.

    • Functions, tips and tricks

    What is the difference between the Party programme and the Sprint programme?

    The Sprint programme lasts 20 minutes and is suitable for quickly cleaning lightly soiled pre-dinner glasses. The Party programme lasts 11 minutes and is perfect for when an exceptionally large number of dishes need to be washed quickly ready to be used again – for example, a party with many guests. When using the party programme, the dishwasher starts with a 20-minute heating phase, after which the dishwasher can be fully loaded up to five times in a row.

    • Functions, tips and tricks

    My dishes are still not clean when they come out of the dishwasher – what can I do?

    There are a number of reasons for unsatisfactory cleaning results. The most common are listed below: - Too many dishes are packed too closely together in the dishwasher, preventing the water jets from the spray nozzles from reaching every part of the dishes and resulting in spray shadows. Spray shadows are surfaces on dishes that have been missed by the water jet and are therefore not cleaned. - The dishwasher's spray arms are blocked, meaning that the water spray pressure is too low for proper cleaning. In this case, you can simply remove the spray arms (see the operating instructions) and clean the nozzles under the tap. - Select the RinsePlus user setting on the dishwasher. RinsePlus increases the amount of water and extends the programme duration.

    • Functions, tips and tricks

    How does it eliminate germs and bacteria from clothing?

    Recurring cycles of steam and special photocatalysis technology remove 99.99 % of germs and bacteria from clothing.

    • Functions, tips and tricks

    How does the RefreshButler dry the clothes?

    The integrated heat pump and the ventilation system blow warm air into the interior and whisk away the humid air.

    • Commissioning and operation

    When does the water tank need to be filled or emptied?

    We recommend filling the fresh water tank at the start of each programme and emptying both tanks at the end of each programme.The appliance automatically detects and notifies you when the condensation tank is full or the fresh water tank is empty.

    • Commissioning and operation

    Do I still need an oven if I have a steamer?

    V-ZUG steamers make for ideal additional appliances. This means you can always enjoy the benefits of having a steamer: You can prepare a delicious gratin or a piece of meat with automatic soft roasting in the oven, while the steamer handles ingredients such as rice, vegetables or an exquisite dessert. Stress-free cooking guaranteed.

    • Commissioning and operation

    Can an existing cooker or oven be replaced with a steamer?

    The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programmes of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking chambers.

    • Functions, tips and tricks

    How do I achieve perfectly tender meat?

    The patented automatic soft roasting mode guarantees automatic, dynamic control over the food probe temperature. The meat becomes tender, stays juicy and is perfectly cooked. Combined with the new three-point food probe, the meat is prepared to perfection at the push of a button – cooking it to exactly the right level so that it can be served when you want.

    • Commissioning and operation

    I want to make use of times with low electricity rates. Can I set the dishwasher to run during the night?

    The delayed start function makes it easy to take advantage of low night electricity rates. What's more, the appliance remembers the time it was set to on the previous occasion, and with a mere 42dB(A), our dishwashers know how to keep their noise down. You won't hear a thing.

    • Commissioning and operation

    Is there not a risk of burning yourself on the door front?

    All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

    • Functions, tips and tricks

    Induction hobs offer pan detection. How does this work?

    Have you ever turned your stove on by accident or forgotten to turn off the heat? Now this not a problem any more. Pan detection ensures that the stove generates heat only when a pan is placed on the hob. A timer-controlled safety shut-off monitors each cooking zone and turns it off after a certain period. And if you have some aspiring junior chefs in your family, use the childproof lock to prevent accidents.
    • Functions, tips and tricks

    Induction hobs offer a PowerPlus function. What is it for?

    The PowerPlus function offered by almost all induction hobs helps you save time. If, for example, you need to heat up a large quantity of water, you can have a cooking zone work at an increased power level of up to 140%. PowerPlus puts up to 3700 watts at your disposal.
    • Commissioning and operation

    Why does the PowerSteam not have an energy label?

    According to the standard, combined appliances with microwave ovens are not allowed to have energy labels. We have been reprimanded by the European Standards Committee regarding the MSLQ. That is why we have removed the energy-label from both the PowerSteam and the MSLQ. (We would have otherwise achieved the good rating of A+)

    • Functions, tips and tricks

    Which foods should be handled with extra care in the combi-appliance with microwave oven?

    Foods with skins or shells, such as potatoes, tomatoes, sausages, and shellfish, should be pricked with a fork before cooking. Eggs should be beaten or scrambled, and for fried eggs, the yolk should be pricked to prevent bursting.

    • Functions, tips and tricks

    What are the highlights of the CombiCookTop V2000?

    The CombiCookTop V2000 is a sleek cooktop with a fully integrated extractor, now also available in 60 cm width. It allows for drawer or storage space directly below the appliance, making kitchen planning more flexible. The grease filter sits in a removable, dishwasher-safe cassette for easy cleaning. The activated charcoal filter can be lifted out easily, and two filter options are available: a long-life filter, which can be regenerated in the oven up to eight times for a service life of up to three years, helping to reduce maintenance costs; and a standard filter, which is replaced as needed and disposed of with household waste.

    • Functions, tips and tricks

    What is different with the new control knobs on the V2000 hobs?

    The new control knobs offer intuitive, accessible operation with improved haptic and optional acoustic feedback. Supported by VisionAssist, they enable precise and simple control. Their traditional interaction appeals to many users, and they are available in Black, Platinum, and Pearl for flexible kitchen design integration.

    • Functions, tips and tricks

    What does the new software provide for CookTop V6000 FullFlex hobs, and how can customers with existing FullFlex hobs install the update?

    The software update improves coil performance, providing faster heating, especially with small pots (Ø 110–150 mm). Operation is now more intuitive, and existing FullFlex appliances can be easily upgraded via the V-ZUG app. The PowerPlus function is now shown directly on the slider next to power level 9, making it quicker and easier to access the highest power.

    • Functions, tips and tricks

    How can I place bulkier items in the fridge?

    The break-proof glass shelves are height-adjustable, which means you can make space for larger items in your fridge. Some models have perfected the art of space saving: they feature divided shelves whose front half can be pushed towards the back of the fridge to free space for tall items on the bottom shelf.
    • Functions, tips and tricks

    How can I ensure maximum hygiene in my fridge?

    An innovative synthetic material improves hygiene by significantly impeding the growth and spread of micro-organisms on the inside walls and door of your fridge.
    • Functions, tips and tricks

    What is the best way to keep vegetables fresh?

    The 0°C zone (at high humidity) provides the ideal climate to double the storage time of fresh vegetables, salad and herbs.
    • Functions, tips and tricks

    Why do I need the quick-cool/quick-freeze function?

    Food freshly stored in the cooling or freezing compartment can be cooled quickly and gently using the fast cool or fast freeze function.
    • Maintenance and Cleaning

    What makes induction hobs so easy to clean?

    Induction hobs are impressively fast. They react quickly and are finely adjustable, which means liquids will rarely boil over, if ever. As the heat is generated in the base of the pan only, the glass around the cooking zone is hardly warmed up at all. Therefore spilt food won't burn and the hob can be cleaned easily with a damp cloth.
    • Commissioning and operation

    Where can I install the new CoffeeCenter V6000 45?

    An automatic built-in coffee machine that is built into the kitchen front not only makes for an aesthetically pleasing solution that looks the part, but it also frees up worktop space. TheCoffeeCenter V6000 45 in the new Excellence Line design is built into tall cabinets, allowing it to blend in seamlessly with other thermal appliances in this new generation.

    • Functions, tips and tricks

    What actions can I take to prevent undesirable odours?

    To make sure the range hood works as effectively as possible, switch it on three to five minutes before you start cooking. This allows an air flow to be established in the room so that vapours and odours can be conducted away quickly. To prevent the build-up of negative pressure and support the extraction of cooking odours, fresh air must be supplied at the same time. As a result, the following rules apply: always open a window when using air extraction solutions. Once you have finished cooking, keep the fan running for another five to ten minutes. Many range hoods have an automatic run-on function for this purpose. In particular, frying pans should be left under the range hood if they are still hot because they can still disperse odours even after you have finished cooking.
    • Commissioning and operation

    Is there not a risk of burning yourself on the door front?

    All appliances are guaranteed to have low external door temperatures. In the case of normal ovens and steamers, a triple-layer glass door ensures safe operation while cooking. Pyrolytic self-cleaning ovens actually have a four-layer glass door concept. Thanks to the innovative door concept in the Advanced and Excellence Line, the door is ventilated with air from the room, thereby keeping the temperature of the outer door lower than it is for the standard models. What’s more, active appliance door ventilation also enables lower outer door temperatures for pyrolytic self-cleaning appliances.

    • Functions, tips and tricks

    What is the difference between an oven and a cooker?

    A cooker is always installed underneath the worktop and has switches that allow the hob to be controlled. The oven is usually installed at eye level in a tall unit. This makes operation more convenient and ergonomic.

    • Functions, tips and tricks

    What is EasyCook and how do the filter functions work?

    The EasyCook function provides you with helpful default settings for over 100 selected foods – so you can cook quickly and with confidence even without a recipe. Simply select the desired food under EasyCook, and the appliance will immediately suggest one or more cooking methods. The selection of foods and recipes can be customised. The «Nutritional style» filter setting can be used to remove foods that are not required at the touch of a button. For example, meat can be deselected if the user is a vegetarian. The «National cuisines» filter, on the other hand, expands the range of dishes to include country-specific recipes and can be quickly adapted to your personal culinary style.

    • Functions, tips and tricks

    Can an existing cooker or oven be replaced with a steamer?

    The CombairSteamer fits best in an existing niche (762 mm) for a standard oven or cooker. These appliances combine a complete oven and steaming functions. CombairSteamers offer all the steaming programmes of a steam cooker and the classic functions of an oven – such as hot air, top/bottom heat and grill. If expanding the niche is possible, we recommend the classic combination of a 45 oven and a 45 CombiSteamer, allowing you to benefit from the flexibility of having two cooking spaces.

    • Functions, tips and tricks

    What about the consumption values / energy efficiency of ovens and steamers?

    Our cookers, ovens and steamers are all classified in the most economical energy efficiency class A or better.

    • Functions, tips and tricks

    How important is it for the range hood to cover the entire hob surface?

    The more the range hood covers the hob, the better the extraction performance. This is why flat pull-out deflector plates perform very well. For wall and island hoods, you should make sure that the majority of the hob is well covered.
    • Functions, tips and tricks

    Which range hoods are particularly quiet?

    The level of noise emitted by a range hood depends on the model and extracted air system chosen. In the case of extracted air range hoods, the following rule applies: the smaller the diameter of the exhaust duct, the louder the appliance. As a result, we recommend using a pipe diameter of 150 mm in extracted air mode.
    • Functions, tips and tricks

    Is it a good idea to install a sound absorber with a wall/island hood or built-in range hood?

    Yes, we would definitely recommend installing a sound absorber to reduce the overall noise emissions. In extracted air mode, both the fan noise going outside and the outdoor noise coming inside via the extracted air duct can be reduced. In the case of recirculation mode, the sound absorber is positioned directly on the fan nozzle in the hood flue.
    • Functions, tips and tricks

    What material is the ventilation duct of the DSMS hob hood made from?

    The material is a flame-retardant plastic blend, which is self-extinguishing with a V0 classification as per the UL94 standard.
    • Functions, tips and tricks

    What does the energy efficiency category say about a range hood?

    The energy efficiency category helps you to understand a range hood’s energy consumption and to compare it to others. Since the start of 2020, products have been given a rating on a scale of A+++ to D. The most energy-efficient V-ZUG range hoods are in efficiency category A++.
    • Functions, tips and tricks

    How do the hob hood and the hob with integrated range hood work?

    Steam and odours rise at a maximum rate of one metre per second. The V-ZUG hob hood or hob with integrated range hood extracts the air using a cross current that is higher than the rising speed of the cooking vapour. As a result, cooking vapours and odours can be effectively extracted straight away at the hob.
    • Functions, tips and tricks

    How do the Eco programmes work?

    The Eco programmes allow you to save energy without compromising on quality. Hot air eco and top/bottom heat eco are particularly suitable for stews that require a lot of time in the oven.

    • Functions, tips and tricks

    How does the PizzaPlus programme work?

    The PizzaPlus programme combines hot air with bottom heat. This allows pizzas, Italian focaccias, quiches and flans to achieve a golden-brown surface and crispy base.

    • Functions, tips and tricks

    What are the benefits of the stored recipes?

    Inspiration and ideas for baking and steaming are provided in the nine recipe books «With a passion for detail». We have developed a wide variety of recipes that are designed to suit the appliances in the Excellence Line. The stored recipes are called up automatically on the display and the specified settings are performed in the right order to save time and effort while cooking. Cooking with these recipes automatically prompts you to use operating modes you aren’t familiar with, helping you to get to know the appliance better.

    • Commissioning and operation

    What are the benefits of microwave cooking?

    Microwave ovens have many advantages, and even highly popular with demanding professional chefs. Tender vegetables, fish and meat can be cooked using only a small amount of water and without fat or salt. The result: healthy, low calorie meals whose vitamins are perfectly preserved. The food retains its natural colour and aspect as well as its nutrients and taste. You can quickly and gently defrost frozen food and prepare an entire meal in virtually no time at all.

    • Functions, tips and tricks

    How do microwaves work?

    Microwaves generate electromagnetic oscillations that are passed on to the food molecules. The rapid movement of these food molecules creates frictional heat, which means the food is cooked from within.

    • Functions, tips and tricks

    What kind of dishes should I use for microwave cooking?

    Use dishes that are dishwasher-proof or made from ceramics, heat-resistant plastics or glass. If you're cooking with low temperatures and short heating times, pasteboard and paper will do as well, and so will heat-resistant plastic bags or wrapping foil.

    • Functions, tips and tricks

    Which dishes are not suitable for microwave cooking?

    Not suitable for microwave use are cast iron pots, pans, sheet pans, aluminium foil, tin cans, cake trays, dishes with gold rims or metal decorations and food thermometers.

    • Functions, tips and tricks

    How does inverter technology contribute to gentle cooking?

    Our exclusive inverter technology steplessly adjusts the oven's output to the amount of energy actually required. This means your microwave consumes less energy, at the same time cooking your food as gently as possible.

    • Functions, tips and tricks

    What is the function of the Favorites button?

    This enables you to select your favourite cooking programme by pushing a single button. Save the settings for your favourite programme, such as heating a mug of milk in the morning, and all you have to do is put the milk in the microwave and push the button.

    • Functions, tips and tricks

    What is the purpose of the hot air function in a microwave oven?

    You can use your microwave in combined mode to prepare a gratin, lasagne, cake or baked potatoes, or bake bread and puff pastry using only the hot air mode. The possibilities are endless. Compared to a regular oven, meals in microwaves take only two-thirds to half the time in combined mode.

    • Functions, tips and tricks

    What is the capacity of a dishwasher?

    Dishwasher capacity is given in the form of place settings, which constitute a standardised value. A place setting comprises a certain number of plates, glasses, cups, cutlery, bowls and other items. Our dishwashers are able to accommodate between 12 and 14 place settings depending on the model.

    • Functions, tips and tricks

    What is the difference between integrated and fully integrated dishwashers?

    With integrated dishwashers, the operating panel is visible. This is particularly useful for ChromeClass/AluClass models, as they also function as design elements. In contrast, design-integrated models feature a mirrored operating panel that fits perfectly with the FutureLine design. A wood panel the colour of your kitchen is fixed below the operating panel. With fully integrated dishwashers, the operating panel is concealed. Only when you open the appliance, you'll find it integrated in the door's upper edge.

    • Functions, tips and tricks

    What are the different installation options for dishwashers?

    Dishwashers with a customisable design have an operating panel in the same colour as the design elements.  With integrated dishwashers, the operating panel is visible and the lower part of the appliance adopts the colour of your kitchen. Fully integrated dishwashers feature an entire front in your kitchen's colour.

    • Functions, tips and tricks

    How long does the shortest wash programme last?

    If you're in a hurry, for example during a party, the Adora SL's sprint programme will clean your dishes in just 19 minutes. And when we say clean, we mean spick and span.

    • Functions, tips and tricks

    Would you recommend installing a dishwasher in an elevated position?

    If there is sufficient space in a tall cabinet, an elevated position can be very useful as there is no need to bend down in order to load and empty the dishwasher. Just remember that the maximum length of the armoured hose is three metres.

    • Maintenance and Cleaning

    Why and how often does the RefreshButler need to be descaled?

    The appliance automatically detects when descaling is necessary. If the refresh or hygiene programmes are used every 2 days, the following descaling intervals will be necessary: Descaling interval depending on water hardness: ▪ Hard: approx. every 3 months ▪ Medium: approx. every 4 months ▪ Soft: approx. every 7 months

    • Maintenance and Cleaning

    Which descaling solutions are suitable?

    We recommend only using durgol swiss steamer for descaling.  Standard descaling solutions are not suitable as they may contain foam-creating additives or not be effective enough. Using a different descaler could cause overfoaming, inadequate descaling or, in extreme cases, damage to the appliance.

    • Functions, tips and tricks

    How does the refresh programme work and how does it remove unpleasant odours?

    The refresh programme draws out and then eliminates odours from textiles using a combination of an elevated temperature and steam.

    • Functions, tips and tricks

    Can body odour also be removed from fabrics?

    Yes, in principle, body odour can also be removed from fabrics. It should be kept in mind, however, that body odour is produced to help remove bacteria. Since sweat is unique to each individual, the treatment result may differ from person to person. We recommend washing sweaty clothes.

    • Functions, tips and tricks

    How is the odour removal function in the RefreshButler different to other drying cabinet appliances?

    The RefreshButler actually eliminates odorous substances, thereby removing odours with a lasting effect. Other appliances simply mask odorous substances with perfume or odour-masking scents during the refresh programme.

    • Functions, tips and tricks

    Can all textiles be refreshed in the RefreshButler?

    Virtually all of them – but we advise against using the RefreshButler on water-sensitive fabrics such as fur or leather.

    • Functions, tips and tricks

    My dishes are still damp when they come out of the dishwasher – what can I do?

    - You need to increase the amount of rinse aid in the user settings (ex-works level 4). This will increase the level of rinse agent used in the rinsing process, thereby improving the dryness. - Select the DryPlus user setting on the dishwasher. DryPlus increases the temperature during final rinsing and extends the programme duration.

    • Functions, tips and tricks

    Does the dishwasher have load detection?

    The dishwasher uses sophisticated technology to measure the amount of water which is drained from the dishwasher before flowing back into the water cycle via the drum floor. If little water flows back, the dishwasher recognises that it has a full load. The opposite happens when the dishwasher only has a light load. In this case, a large amount of water flows back into the system and the amount of water is adjusted automatically. This enables the dishwasher to save up to 1.5 litres of water for each main programme selected.

    • Functions, tips and tricks

    Can I wash my drinking and wine glasses together with other crockery and cookware?

    When buying glasses, please check to make sure that they are dishwasher-safe. Also note the information provided by the manufacturer of the glasses or ask the sales personnel. Glasses that are marked as dishwasher-safe can be washed with other crockery in the dishwasher without further thought. Higher temperatures are not a problem for such glasses, as they are manufactured to high standards of quality. As part of the daily use of your glasses, we recommend washing them along with your other crockery and cookware using the automatic programme.

    • Commissioning and operation

    How can I make sure that vases and decanters are placed safely?

    Thanks to the four included Easy pin extenders, large dishes such as vases, decanters, tall beer glasses or baby bottles are just as safe in the upper rack as in the lower rack.

    • Maintenance and Cleaning

    How much does the water tank hold and what is easiest way to clean it?

    The water tank holds one litre of water, which is sufficient for different steaming periods and is dependent on the temperature and the nature of the food. With Vacuisine, it is possible to reach over 48 hours of cooking time without having to refill the water tank. The water tanks in the Excellence Line can be cleaned in a dishwasher.

    • Commissioning and operation

    I don’t always have enough dirty dishes to load the dishwasher completely. What would you recommend?

    Part load – the programme adapts to smaller loads. Far less water is consumed, with a saving of between 1 and 6 litres. The programme runtime is reduced by up to 30 minutes.

    • Commissioning and operation

    I don't always have enough dirty dishes to load the dishwasher completely. What would you recommend?

    The «Upper rack» only function makes a ZUG dishwasher even more flexible and will save 2.6 litres of water, depending on the wash programme.

    • Commissioning and operation

    How much water is used in a dishwasher during a wash cycle compared to a hand wash?

    When washing items by hand, around 40 litres of water must be heated up. With V-ZUG's best appliances, this figure is reduced by almost 90 %, with the Adora SL requiring just 5 litres of water.

    • Maintenance and Cleaning

    Limescale deposits require a lot of cleaning – how do I deal with them?

    The external steam generator ensures that the only thing that can get into the interior is steam. As steam doesn’t leave limescale residue, you don’t have to worry about this when using the V-ZUG steamer. Cleaning is made so much easier, as there’s no limescale to remove from the interior. What’s more, the water tank for the steamers in the Excellence Line has a perfectly smooth surface, which helps to prevent limescale deposits from forming.

    • Commissioning and operation

    Do I still need to add a rinse aid to the dishwasher if I am using all-in-1 tabs?

    Yes, absolutely. For optimum cleaning and drying results, we always recommend adding rinse aid to the dishwasher. The amount of rinse aid in the tabs is not sufficient to achieve optimum drying results.

    • Commissioning and operation

    Can I also connect the dishwasher to a hot water supply?

    You can set up our dishwashers for use with hot water. To do this, you will need to select the hot water function in the user settings. The dishwasher will now work in an operating mode adapted for use with hot water.

    • Commissioning and operation

    What should I do if an error message such as A1 appears on the display?

    Please first check the operating instructions to see if the solution is given there. If not, please call our free service number on 0800 850 850.

    • Commissioning and operation

    Can I also put wine glasses in the lower basket?

    Yes, you can use the lower basket glass compartment to put wine glasses in the lower basket. The glass compartment can easily be placed in the lower basket and can hold several wine glasses, drinking glasses and cups. You can order the glass compartment as an accessory set from our online shop.

    • Commissioning and operation

    Can I put all dishes in the dishwasher?

    We recommend the following: Not all dishes are suitable for cleaning in a dishwasher. - Wash items made of wood or plastic that are sensitive to alkalis or heat by hand. - Earthenware tends to crack and splinter. - Glass and porcelain prints are only resistant to a limited extent and may dissolve over time. - Glass can become cloudy depending on the type and the detergent used. Check with your glass supplier whether the glass is dishwasher-safe. - Tension may develop in polished and thick-walled crystal glasses and bowls, which may lead to breakages. - Do not wash dishes with stickers. Dissolved stickers can block the filter system. - Objects made of silver, copper and tin tend to stain brown or black. - Aluminium tends to form stains. Wash aluminium separately or by hand.

    • Functions, tips and tricks

    What kind of design is recommended? Should I choose a framed hob or one that is flush with the worktop?

    This is primarily an aesthetic question, but also depends on the kind of worktop you have. Flush hobs are mainly installed with stone worktops. However, make sure that the hob can be accessed from underneath the worktop.

    • Commissioning and operation

    What are the advantages of the Electronic Steam System (ESS)?

    The advantages are clear – efficient, powerful, finely regulated and fast steam build-up, quick climate change, needs-based consumption of water and energy, water is pumped back into the water tank after the cooking process, and no stagnant water remains in the pipes.

    • Commissioning and operation

    What must be taken into account when using accessories in a combi-appliance with microwave oven?

    Do not use metal accessories such as cooking trays, baking trays or cutlery. These could create sparks. Check before use whether the accessories are microwaveable. Use the perforated plastic cooking tray for PowerSteam.

    • Functions, tips and tricks

    The cooking zones are operated by innovative slider controls. How do they work?

    This slider concept makes cooking even more fun: adjust the heat levels by sliding your finger over the controls.
    • Functions, tips and tricks

    What exactly is a Teppan Yaki designed for?

    Professional caterers have been raving about it, and you can have it in your own kitchen: a Teppan Yaki. Why is this Japanese method of cooking on a flat grilling surface so popular? Because you don't need any pots and pans, it's entertaining for your guests to watch, and you don't have to worry about choosing the right cooking temperature and time. The cooking temperature, for example, can be set precisely according to the kind of food you’re preparing, and it stay at a constant level, no matter how many delicacies you pile onto the griddle. This ensures heat sensitive food is cooked particularly gently so that its taste, quality and nutrients are perfectly preserved. A Teppan Yaki will turn your dinner parties into an unforgettable experience.
    • Functions, tips and tricks

    What different kinds of hobs are available?

    There are radiant hobs, which are controlled via a stove or switch box (formerly Quicklight). By contrast, autarkic radiant hobs (formerly Toptronic) and induction hobs feature controls situated directly on the glass surface. The space saved in this way can be used by fitting an additional 1/6th drawer. Cooking by forced induction is the nec plus ultra for the chef's home kitchen. The CombiCookTop range (formerly Fusion) includes induction hobs that have an extractor  embedded in the hob.
    • Functions, tips and tricks

    Is there a separate cooking zone for fish pans?

    Fish pans can be used without difficulty on any cooking hob featuring a frying zone.
    • Functions, tips and tricks

    What is the purpose of a hob with three cooking zones?

    As steamers are becoming increasingly popular, we have found that people tend to use fewer pots and pans in their cooking. This is why we have introduced hobs featuring only three cooking zones that are more generously spaced.
    • Commissioning and operation

    What are the different installation options for hobs?

    Hobs that are fitted flush with the worktop achieve perfect aesthetic integration and create the impression of compact simplicity. Hobs with a set-off glass frame (bevel-edged) have a very elegant appearance, while chromium steel frames and over-large frames (for replacements) convince by their simplicity of installation and their classic design, they fit in a wide variety of kitchen combinations.
    • Commissioning and operation

    Do I need to use special pans with an induction appliance? Are they expensive?

    For induction to work, the base of the pan must be ferromagnetic. As induction hobs are quite popular, there is a broad range of available well-priced pans.

    • Functions, tips and tricks

    What is VisionAssist, and which users benefit from it?

    VisionAssist is a feature on the CookTop V2000 and CombiCookTop V2000 that improves usability and makes operation more intuitive. It works together with the physical knobs, which provide haptic and optional acoustic feedback (click stops). VisionAssist offers clear guidance for everyday cooking and is especially helpful for users who rely on acoustic power level information, including visually impaired users.

    • Commissioning and operation

    How easy is it to keep food warm on a hob?

    Certain hobs have a lateral warming zone with temperature monitoring. Induction hobs offer a warming function for the different cooking zones.

    • Functions, tips and tricks

    What is the purpose of the bottle drawer with removable drinks basket?

    This additional cooling zone offers storage room for beverages at a pleasant drinking temperature. The extractable bottle drawer running on rails is particularly convenient. It contains a removable basket with space for six bottles. Its somewhat higher temperature makes this bottom compartment ideal for cold-sensitive food such as potatoes and exotic fruit.
    • Functions, tips and tricks

    Is there enough space to put a 2-litre PET bottle in the fridge?

    Even 2-litre bottles can be stored easily and securely.
    • Functions, tips and tricks

    What exactly is dynamic circulation cooling?

    Dynamic circulation cooling ensures an even distribution and circulation of cool air in a large cooling space. This means more flexibility in placing food in the cooling space, as well as shorter cooling times.
    • Functions, tips and tricks

    What control options does the CookTop V2000 offer?

    The CookTop V2000 allows customers to choose between the modern V-ZUG single slider or a unique knob control solution. Both options feature an intuitive, attractive user interface. The control knobs are available in V-ZUG design colours Black, Platinum and Pearl and allow quick, precise adjustment of power levels.

    • Maintenance and Cleaning

    How do you clean the hob?

    Slight soiling can be removed with a smooth cloth and a little detergent. To tackle heavy dirt, apply glass ceramic cleaning agent with a sponge, leave it on for a few minutes and then remove it with a cloth. Encrusted dirt can be removed with a hob scraper.
    • Functions, tips and tricks

    What is the purpose of the NoFrost technology built into FoodCenter models?

    NoFrost technology means you'll never have to manually defrost your fridge again. All of our FoodCenter models are fitted with NoFrost technology, which means they defrost automatically at regular intervals.

    • Functions, tips and tricks

    Which colours are available for refrigerator front panels?

    The refrigerators can be supplied with White or Nero fronts. It is also possible to attach your own fronting in order to integrate the refrigerator into your kitchen.
    • Functions, tips and tricks

    What does it take to make a good cup of coffee?

    In addition to the quality of the beans and the blend, the correct grinding technique is especially important: the more evenly the coffee is ground and dosed, the better the end result. This is where the CoffeeCenter V6000 45 comes in with its innovative new cone grinder that conjures up an aroma intensity unlike anything you have ever experienced before. The perfect temperature and pressure during the brewing process are also crucial when it comes to how the coffee will taste. From ristretto, espresso, espresso macchiato, doppio, cappuccino, flat white, caffè latte and latte macchiato to the latest trends like long coffee, the CoffeeCenter V6000 45 provides the perfectly brewed cup of coffee to suit anyone’s tastes. The integrated milk frother automatically prepares three different levels of froth, depending on whether you are making cappuccino, latte macchiato or caffè latte. The heated milk container is double-walled and keeps the milk fresh for a long time.

    • Functions, tips and tricks

    Why is the grinding so important for a perfect cup of coffee?

    Apart from the quality of the coffee beans and the blend, the right grinding technique is crucial. The more evenly the coffee is ground and dosed, the better the result. The highly innovative new ceramic grinder of the Supremo SL meets these requirements and is extremely durable. And it has another great benefit: it is very quiet.

    • Functions, tips and tricks

    What is the purpose of the hot water and steam nozzle?

    The nozzle produces hot water for tea and other hot drinks. It also lets you conveniently froth cold milk for a delicious cappuccino or hot chocolate.

Modern oven in an elegant kitchen with open door

Tips and how-to videos

Our know-how section features helpful tips and advice on all product categories. Watch our explanatory videos and discover the best ways to use your appliance now.