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Services

V‑ZUG service team – committed to assist you.

We work hard every day to ensure your satisfaction with our products and to provide you with the best service. With more than 600 service experts around the world, we are here for you throughout all steps of your journey with V‑ZUG.

  • Telephone support +86 400 820 1650

    Monday to Friday: 10.00 am - 6.00 pm
    Call now

  • Online fault reporting and spare parts

    Report your issue online using the form provided. We will get back to you as quickly as possible and, if necessary, schedule an appointment with a technician or we will send you the required spare part.
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MyAccount: Welcome to the world of V‑ZUG

By registerin your appliance online, you benefit from a variety of advantages – including an at-a-glance overview of all your products and quick warranty registration. In addition, you can easily find matching accessories.
Sign up now

Register your warranty

V-ZUG provides excellent customer service throughout the life of your product. To ensure that your appliances will continue to make your everyday life easier for years to come, we recommend registering the warranty for them online.
Register now

V-ZUG Care and V-ZUG Care +

With our two special V-ZUG Care packages, you can choose the type of support that suits you best. Optionally ensure your appliance for 5 or 10 years and benefit from exclusive advantages included in the packages. Among them are service contracts, unique gift boxes, product demos and more.
Discover all benefits